MCDONALDS’ NEW APPROACH TO MARKETING
In the new millennium, McDonalds began decided it was time for a change to its marketing strategy, because the consumer’s lifestyles, taste and attitudes had changed and McDonalds wanted to stay relevant. They still had loyal customers and families coming, so the challenge was to keep this loyal base and appeal to the younger generation.
Larry Light, McDonald's executive vice president and global chief marketing officer, explained that the brand’s “sweet spot” or target demographic, had to be changed.
"The brand image, not the customer base, was about being a great place for families," Light said. "That was where the brand equity was mainly anchored: family place, mom bringing a child, Happy Meal. Our new sweet spot is 18- to 24-year-olds."
So that they would not lose the parents and children, McDonalds carried on appealing to other age groups, saying that age was not really important. Dean Barrett, McDonald's senior vice president of global marketing said that "McDonald's is not about an age. McDonald's is about an attitude." (This is very interesting, in the light of advertising to children).
Light said that the essence of McDonald's latest approach to branding is the phrase - "Forever young." "We previously had used the phrase 'McDonald's appeals to the child in every one of us…. Our new phrase is 'McDonalds appeals to everyone who is young at heart.' That's not just another phrase. The tonality is different. Because youthful and young at heart is not the same as child, children and childish."
In another very radical change, the voice of the adverts change from "you" to "I," Earlier campaigns had used slogans like; "Your kind of place," "You deserve a break today," "You, you're the one," "What you want is what you get at McDonald's today," and "Have you had your break today?"
Light claimed that this change reflects a change in the customer and he claimed "It's a huge mind shift. I would say that's the most radical change in our executional approach since 1967."
That shift led to the creation of "i'm lovin' it," McDonald's first global advertising campaign. It was first launched in Germany in September 2003 – the marketers of the German branch of McDonalds had put forward the best idea after a worldwide appeal by McDonalds to its 14 ad agencies, for the very best ideas.
Here's "I'm Lovin' it" - the music is cool rap, right up-to-date.